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Care Smart - Get Help Fall Detection Event History - Apple Watch

2026-10-22 18:10:44.742

Care Smart - Get Help Fall Detection Event History - Apple Watch

Here's how to manage Fall Detection events and history in the Care Smart app for the Get Help for service for Apple Watch.
  • Before proceeding, review this Apple support article on Fall Detection for additional info and to make sure it's turned on.
  • Apple Watch automatically calls 911 if it detects a hard fall and there's no response within 60 seconds.
  • After the emergency event occurs, notifications are sent to the Trusted Contact.
Get Help-Professional Monitoring:
  • A Get Help agent calls the Apple Watch and stays on the line with the watch wearer as long as necessary.
  • The agent can conference a Caregiver into the call, if asked.
  • Event is logged in Fall Detection History Tab.
  1. Open the
    Care Smart app
     on the Smartphone.
  2. Tap
    Profile
     (lower-right).
  3. Tap
    Watch wearer profiles
    .
  4. Tap
    Get Help history
    .
    Fall Detection alerts are also located in the notifications section of the Care Smart app Dashboard (upper-right).
  5. If necessary, tap the Fall Detection event then tap
    Start group chat
    .
    This option starts a group chat with all Trust Circle members.
    Group Chat feature is not included in Get Help-Professional Monitoring Service and only available for Get Help - Caregiver Alert.