MOTO G POWER (2021) - Factory Data Reset (Powered Off)
Here's how to factory / hard reset your moto g power (2021) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
- Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
- For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
- Attempt to sign in with any Google account previously used on the device.
- Reset the password via the https://www.google.com/accounts/recovery website.
- If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
- Ensure the device is powered off.If the device is responsive and can be powered on, the preferred reset method should be performed.
- Press and hold theVolume Down button.
- While continuing to hold volume down, press and hold thePower buttonuntil the 'Fastboot Flash mode' screen appears (image of an Android with Start).The image below is an example.
- From the Bootloader selection screen, selectRECOVERY MODE.Utilize the Volume buttons to cycle through the available options and the Power button to select.The image below is an example.
- If presented with an image of a broken Android with 'No Command' shown on the screen, press and hold thePower button, press theVolume Up buttononce then release thePower button.The image below is an example.
- From the Android system recovery screen, selectWipe data / factory reset.The image below is an example.
- SelectFactory data reset.
- SelectReboot system now.
