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One Talk T5xW Series IP Desk Phones & T67LTE 4G LTE Desk Phone - View / Reply to a Text Message (SMS)

2026-10-22 19:06:03.797

One Talk T5xW Series IP Desk Phones & T67LTE 4G LTE Desk Phone - View / Reply to a Text Message (SMS)

Here's how to view and/or reply to text messages on your T5xW series or T67LTE desk phone.
  • Text messaging is disabled by default and doesn't appear in the Message screen unless enabled.
  • Text messaging can only be enabled on One Talk lines that don't have a smartphone as a primary device.
  • If two desk phones are configured on the same line, messages are delivered to only one of the desk phones. It's recommended to enable the text messaging feature on only one desk phone per line.
  • If a line is being shared by a desk phone and other endpoints (e.g., Mobile App, Desktop app), all endpoints receive incoming messages. However, messages sent from a desk phone won't appear as outgoing messages on the other endpoints.
  • Desk phones only support SMS; MMS isn't supported. If a picture/video message is sent to a desk phone line, any media in the message is removed and only the accompanying text displays.
  • Desk phones can store up to 50 text messages across all folders. When the phone reaches 50 messages, the user is notified that the mailbox is full and messages should be deleted. If the user does nothing, when a new message is received the oldest message is deleted automatically.
  • Maximum character count per message is 500 for T53W and T54W models, and 918 for T57W models. When the maximum character count is reached, any additional text is truncated.
  1. Ensure text messaging is enabled:
    1. From the Home Screen, press the
      Features soft key
      .
    2. Using the navigation arrows, scroll to
      SMS
       then press the
      Enter soft key
      .
      For the T57W model, tap
      SMS
      .
    3. Tap or press
      Switch
       to toggle between Enabled and Disabled.
  2. From the Home screen, navigate:
    Menu
    Message
    Messaging
    .
  3. Select one of the following:
    • Inbox
    • Sent
    • Draft
  4. Select the desired message then tap or press
    View
    .
    Use the left and right navigation keys to switch between the Inbox, Sent and Draft categories.
  5. Select the desired message then select
    Reply
    .
    Messages can also be deleted from this screen using the
    Delete soft key
    .
  6. Compose the new message then select
    Send
    .