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Care Smart watch - Short Code Messaging Troubleshooting for Activation

2026-10-22 18:05:26.929

Care Smart watch - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Care Smart watch or Android smartwatch / Apple Watch.
If you're unable to send or receive short codes text messages on your Care Smart watch or Android smartwatch / Apple Watch, view this info.
Care Smart watch requires the use of short code messaging for initial setup and activation. If the primary caregiver's phone is unable to send / receive short code messages, activations fail.
  1. If you're unable to send or receive short code text messages, send an email to the Care Smart Support team for further assistance using the format below.
    2. Subject line: XXX-XXX-XXX (your mobile number) Not Getting PIN
    3. Body:
      • Phone Carrier (Verizon, AT&T, Sprint, etc.)
      • XXX-XXX-XXXX (Care Smart watch mobile number)
        Emails sent to this mailbox can expect a turnaround time of 24-48 business hours.