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Samsung Galaxy S20+ 5G / Galaxy S20 Ultra 5G - Power Up in Safe Mode

Here's how to boot your Galaxy S20+ 5G / Galaxy S20 Ultra 5G into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.

An alternate method is available if the device can be powered on and is responsive.

With the device powered off, press and hold the

Power/Side button

until the device vibrates and the 'Samsung Galaxy' screen appears then release.

To power off the device, press and hold the

Side button

and

Volume down button

(right edge) until the 'Power off' prompt appears then release.

With Samsung Galaxy still on screen, press and hold the

Volume down button

Continue to hold the

Volume down button

until 'Safe mode' appears in the lower-left of the unlock or Home screen then release.

This may take up to 45 seconds.

With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.