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Samsung Galaxy S10 5G - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S10 5G if the screen freezes or call, app, audio or sync issues occur.

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Perform a factory data reset only if absolutely necessary as it removes all data including:

Google™ account

System and app data

App settings

Downloaded apps

Media (It's recommended to backup this data.)

Alternatively, music, pictures and videos can be backed up to a computer.

Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.

An alternate reset method is available if the device is unresponsive or won't power on.

Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.

From a Home screen, swipe up or down from the center of the display to access the apps screen.

These instructions only apply to Standard mode and the default Home screen layout.

Navigate:

Settings

General management

Reset

Tap

Factory data reset

Review the info then tap

Reset

If presented, enter the current PIN, password, or pattern.

Tap

Delete all

Allow several minutes for the factory data reset and reboot processes to complete.

If applicable, set up your device.