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One Talk Portal - Group Forwarding

2026-10-22 20:10:30.915

One Talk Portal - Group Forwarding

Here's how to set multiple lines to forward to a specified number using the One Talk Portal.
  1. Sign in to My Business.
  2. Click
    Manage
    (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage features
    .
  5. Click
    Group Forwarding
    .
  6. Click the
    Enable feature switch
     to turn on Switch on.
  7. In the 'Forward to' box, enter the phone number to which you want to forward calls, or click 'Select a line from the list'.
  8. Select 'Always' or 'Select schedule'.
    If choosing 'Select Schedule', select the preferred option in the dropdown boxes.
    Currently a known issue exists when using a schedule; users may experience "always forward" behavior even when using a schedule for Group Forwarding.
  9. Select the One Talk lines from the list, or select
    Add Lines
    , select (check) the desired lines then click
    Save
    .
  10. Click
    Submit
     (upper-right).