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Apple iPhone XS / XS Max - Insert / Remove SIM Card

2026-10-22 18:07:03.611

Apple iPhone XS / XS Max - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your iPhone XS / XS Max.
Instructions on inserting / removing your SIM can help with activation issues / errors, browser connection problems and a blank or frozen screen.
  • Don't attempt to insert / remove the SIM card while your Apple® iPhone® XS / XS Max is powered on. Doing so may harm the SIM card and / or the device.
  • Don't modify or alter your SIM card.
  • If you're using an eSIM, there is no physical SIM card to insert or remove.
  1. Ensure the device is powered off.
  2. From the right edge of the device (display side up), remove the SIM card tray.
    The image below is an example. Utilize the SIM eject tool (or paperclip) to unlock the tray by inserting it into the provided slot.
  3. Do one of the following:
    • Insert SIM card
      For the iPhone XS Max, ensure the gold contacts are facing the screen and the notch is located in the lower-right.
      Insert SIM animation
      For the iPhone XS, ensure the gold contacts are facing away from the screen and the notch is located in the upper-right.
      Insert SIM animation
    • Remove SIM card
      Once the tray is removed, lift the SIM card from the tray.
      Remove SIM animation
  4. Insert the SIM card tray.
    Press in on the tray to lock it into place.