Samsung Galaxy Note9 - Restart Device
Here's how to restart your Galaxy Note9 if it crashes and resets, freezes or runs slowly.
Restarting your Galaxy Note9 can help if you experience continuous resetting / rebooting, crashing, freezing or if the touchscreen is unresponsive.
- Since this device has a non-removable battery, the restart (soft reset) process can be used to simulate a 'battery pull' when the device is unresponsive, frozen or doesn't power on.
- In rare cases, a restart could affect data (e.g., backup in progress, cached data, etc.).
Preferred Method
- Press and hold thePower button(right edge) until the 'Power off' prompt appears then release.If the device is unresponsive, attempt the alternative method.
- TapRestart.
- To confirm, tapRestart.If your device won't power back on, partially charge the device then retry.
Alternative Method
- Simultaneously press and hold theVolume Down button(left edge) and thePower button(right edge) until the device powers off and the 'Maintenance Boot Mode' screen appears (approx. 15-20 seconds) then release.If the screen is on, the device may take a screenshot during this process. Continue to hold the buttons until the 'Maintenance Boot Mode' screen appears.
- From the 'Maintenance Boot Mode' screen, selectNormal Boot.Utilize the volume buttons to cycle through the available options and the lower left button (on the left edge; below the volume buttons) to select.If your device won't power back on, partially charge the device then retry.
