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One Talk Portal - Configure Busy Lamp Field (BLF)

2026-10-22 19:09:11.33

One Talk Portal - Configure Busy Lamp Field (BLF)

Here is how to configure Busy Lamp Field (BLF) via the One Talk portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
  1. Sign in to My Business.
  2. Click
    Manage
    (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage lines and devices
    .
  5. If necessary, select the desired group from the dropdown menu then click the
    Devices tab
    .
  6. Click the desired phone number in the left column.
  7. From the 'Associated devices' tab, click
    View more
     from the desired section (Smart phone, Desk phone, Mobile client) then select the appropriate device.
  8. From the 'Busy lamp field' section, select
    Configure Line(s) to Monitor
    .
  9. Select (check) the appropriate lines then click
    Save
    .
  10. To enable monitoring on the desk phone, from the 'Associated devices' tab, click the
    Enable monitoring switch
     to turn on Switch on.
    To see compatible equipment, click
    See phone model recommendations
     (left of the 'Configure Line(s) to Monitor' button).

Desk Phone - Line Status Indicators

  1. Once enabled, the desk phone needs to reboot to pick up the configuration change. The reboot is automatic.
  2. Once BLF is enabled, the desk phone displays line status for monitored lines using different light sequences on the line keys. Below is a description of the line status:
    Line Status - lights on line key
    Detail
    Green
    Monitored user is idle
    Steady Red
    Monitored user is on the phone
    Blinking Red
    Monitored user has an incoming call

Desk Phone - Incoming Call Display

  1. Once BLF is enabled, the desk phone needs to reboot to pick up the configuration change. The reboot is automatic.
  2. When the monitored line receives an incoming call, the LED flashes on the desk phone as described above; additionally the user is presented with the following:
    • Audio
      : There is also an audible single beep indicating a call on the monitored line.
    • Visual indication
      : Visible on the idle screen and displays the monitored line and Caller ID for the caller.
      Desk phone indicators
    • The admin monitoring the line has the option to answer the call on behalf of the intended end user. When answering a monitored line, the desk phone displays the FAC code and extension used for directed call pick up with barge-in.