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Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy S8 / S8+ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S8 / S8+ if the screen freezes or call, app, audio or sync issues occur.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

Music, pictures and videos can be backed up to a computer.

Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.

From a Home screen, touch and swipe up or down to display all apps.

These instructions apply to Standard mode and the default Home screen layout.

An alternate reset method is available if the device is unresponsive or won't power on.

Navigate:

Settings

General management

Reset

From the Reset section, tap

Factory data reset

If troubleshooting third-party apps, turn off switch off

Tap

Reset

If presented, enter the current passcode or draw the unlock pattern.

Tap

Delete all

to confirm.

Allow several minutes for the factory data reset and reboot processes to complete.