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One Talk Portal - Update Calling ID Name

2026-10-22 19:15:45.323

One Talk Portal - Update Calling ID Name

Here's how to update calling ID name via the One Talk Portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
Customers are not able to make outbound calls when special characters (e.g., '&' or '-') are used in the Calling ID Name field.
  1. Sign in to My Business.
  2. Click
    Manage
     (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage lines and devices
    .
  5. If necessary, select the desired group from the dropdown menu then click the
    Devices tab
    .
  6. Click the desired phone number in the left column.
  7. Click
    Edit
    .
  8. Enter the desired name in the 'Calling ID Name' field then click
    Submit
    .