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One Talk - Place a Call

2026-10-22 19:15:47.404

One Talk - Place a Call

Here's how to place a call from your One Talk phone.
  • If placing a call over Wi-Fi, keep in mind that for billing purposes, Wi-Fi calls always originate in the US, even when you're outside of the US.
  • Wi-Fi calls to US numbers are not billed (except for 411 or other premium calls).
  • Wi-Fi calls to international numbers are billed according to your international long distance plan.
  • N11 calls including 211, 311, 411, 511 and 811 are not supported in call-through mode. In these cases, the phone's native dialer should be used.
Select a dialer option for instructions on placing a call:
  • Call from Desk Phone
  • Call from Mobile App / Enhanced Dialer
  • Call from Mobile App - Call-Through Mode
  • Call from iOS Basic Dialer
  • Call from Android Basic Dialer

Call from Desk Phone

  1. Enter the desired 10-digit number.
    Do not prefix the dialed number with a 9 as is currently required with a traditional PBX (Private Branch Exchange) system. If a 9 is accidentally added, the call fails and the caller receives an error recording.
  2. Press the
    Send button
    .

Call from Mobile App / Enhanced Dialer - App Calling

Click here for a list of supported devices.
  1. Open the One Talk app / Enhanced Dialer.
  2. Tap the
    Call button
    .
    Call button
  3. From the Keypad tab, enter the desired 10-digit number.
    Do not prefix the dialed number with a 9 as is currently required with a traditional PBX (Private Branch Exchange) system. If a 9 is accidentally added, the call fails and the caller receives an error recording.
  4. Tap the
    Call button
     Call icon.

Call from Mobile App - Call-Through Mode

Click here for a list of supported devices.
  1. Open the One Talk app.
  2. Tap the
    Call button
    .
    Call button
  3. From the Keypad tab, enter the desired 10-digit number.
    Do not prefix the dialed number with a 9 as is currently required with a traditional PBX (Private Branch Exchange) system. If a 9 is accidentally added, the call fails and the caller receives an error recording.
    Call screen
  4. Tap the
    Call button
     Call icon.
  5. A prompt displays asking you for confirmation to dial an interim number via your phone's native dialer. Tap the
    'Call (###) ###-####' button
     within 10 seconds of the prompt appearing.
    The number on the confirmation prompt doesn't replace the party you're trying to dial, but rather is an interim number used to help route the call. The called party will see your One Talk number and not the mobile number of the phone from which you're calling.
    Confirmation prompt
  6. The native phone dialer displays and the call to the interim number is placed. If necessary, return to the One Talk app during the call to perform call management functions.

Call from iOS Basic Dialer

  1. Tap
    Keypad
    .
  2. Enter the appropriate number.
  3. Tap
    Call
    .

Call from Android Basic Dialer

  1. Tap
    Phone icon
     Phone icon.
  2. Enter the desired 10-digit number.
  3. Tap
    Call
    .