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One Talk Portal - View / Update Schedule

2026-10-22 17:08:29.543

One Talk Portal - View / Update Schedule

Here's how to view or update call routing schedules via the One Talk Portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.
  • If a schedule is used by any feature (e.g., Group Call Forwarding, Simultaneous Ring, Selective Call Forwarding, etc.), it can't be changed or deleted. Available options include:
    • Build a brand new schedule with the desired changes.
    • Remove the schedule from all users then modify or delete it.
    It's generally easier to build a new schedule and then apply it to the features.
  • Any hours not included in the business schedule default to the configuration for after hours.
  • Holiday schedules can only be created in all-day increments and take effect for the entire day(s) scheduled or by the hour block for only the 24 hours of that calendar day.
  1. Sign in to My Business.
  2. Click
    Manage
     (top of screen).
  3. Mouse over
    Product Portals
     then click
    One Talk
    .
    If necessary, click
    View all
    .
    Click One Talk
  4. From the 'I want to' section, click
    Manage schedules
    .
  5. From the 'Schedule name' column, click the desired schedule to view it.
  6. To update a schedule, follow the on-screen instructions to complete the desired transaction then click
    Submit
    .
    Schedules must be created for the hours you wish call routing to follow (e.g., route calls via Selective Call Forward from 6 pm to 8 am, etc.).