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One Talk Portal - Manage User Features

Here's how to manage user features (Anonymous Call Rejection, Call Waiting, etc.) via the One Talk portal.

Refer to the One Talk admin portal simulator for interactive demonstrations.

These features are applied to individual users in your business, customizing their service to best meet their communication needs.

For special user features, see below.

Click

Manage

(top of screen).

Mouse over

Product Portals

then click

One Talk

If necessary, click

View all

From the 'I want to' section, click

Manage features

Click the

User Features tab

Select the desired feature, choose the appropriate phone number then click the feature switch (Call Forward types, Simultaneous Ring Service, etc.) to turn on Switch on

or off

Follow the on-screen instructions to complete the desired transaction.

Special User Features

Feature	Description	Compatible with Business Features
6-Way Call	Expands a voice call to include up to six participants without dialing into a conference bridge.	N/A
Bridging	Allows multiple telephone lines (MTNs) among users in the business to be visible on any user's desk phone. Commonly used for receptionists or business associates to cover incoming calls for each other. A user's mobile phone with the One Talk dialer or One Talk App can also be bridged to a desk phone, enabling the lines of mobile-only users to be monitored. A desk phone user is able to bridge their desk phone to eleven other lines (MTNs) in the business enabling three functions: Monitor the on / off hook state of the bridged lines (the line is not In-use, Busy, on Hold). Receive / Place calls on behalf of the bridged lines. Barge-in to a conversation to communicate with the participants of an active conversation (Barge-in Exempt can be turned on if needed for security reasons). Only the T41, T46 and T49 can be used as the bridging source. The T41 allows to bridge up to 5 other One Talk lines (regardless of the device type). The T46 and T49 allows to bridge up to 11 other One Talk lines (regardless of the device type)	Compatible with Automated Receptionist (AR) and Hunt Group (HG) calls coming into the lines. Bridging is a use case of an Administrator needing to watch over their boss's lines. Another good use case is to have one desk phone look at other OTT client lines with no desk phones, this allows someone at the office to see who in the field is on a call.
Call Barge	A user can barge-in to an ongoing call on a bridged line, allowing them to participate in the call. Commonly used by an administrative assistant who is monitoring the line of an executive. The assistant can press the bridged line button for an active call to barge-in to that call. Call Barge is also presented to a user when Line Sharing between their multiple devices allowing the user to enter an active call from one of their other devices. If an active call on their desk phone, then can press the bubble for that call on their smartphone and join that call.	Works with Business Feature call routing.
Call Move	In-progress calls can be quickly moved between devices, so there is no disruption in calls as the employee moves location.	N/A
Line Sharing	Allows the use of a phone line(MTN) on up to eight devices per user in the following combination: 1 smartphone, up to 2 desk phones and up to 5 One Talk Mobile App. All devices sharing the line are able to place/receive phone calls, but are limited to three simultaneous calls among all of the devices (see the Multiple Line Appearances feature).	Compatible with AR and HG and work.
Mobile Call Management	Provides multiple ways to use the One Talk service to answer calls when the user is mobile and not available in the office. The user can set Call Forwarding to automatically send mobile calls to another number, or enable his mobile line (MTN) to be Bridged to another person in the business, allowing someone else in the business to answer calls for him.	N/A
Multiple Line Appearances	The user can place/receive up to 3 simultaneous calls from either a single device, or any of the devices in the Line Sharing arrangement. The calls can be placed individually or simultaneously from One Talk devices. Desk phones show the line appearances on 3 devices on the top left near the phone display. The One Talk Dialer and App will show the 3-line appearances as they are used.	N/A
Simultaneous Ring	All of the user's devices sharing the same number ring during an incoming call.	Works with Business Features; however this is not designed to work with AR or HG. If enabled and being used with a Business Feature call looping can occur. Simultaneous Ring turned on with multiple One Talk lines will also create call loop. Calling party hears dead air or a disconnect recording.