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One Talk - Update Business Address (E911)

2026-10-22 20:15:39.505

One Talk - Update Business Address (E911)

Here's how to update the e911 business address for your desk phone via the One Talk portal.
Refer to the One Talk admin portal simulator for interactive demonstrations.

One Talk Web Portal

  1. Sign in to My Business.
  2. Click
    Manage
    Account
    .
  3. From the Product Tools section, click
    One Talk
    .
    If necessary, click
    View all
    .
    To navigate, mouse over each option.
    Click One Talk link
  4. From the 'I want to' section, click
    Manage lines and devices
    .
  5. If necessary, select the desired group from the dropdown menu then click the
    Devices tab
    .
  6. Click the preferred desk phone in the list.
    Only desk phones can receive directory info; don't select smartphones or mobile clients.
  7. If necessary, click
    Associated devices
     then click
    Desk phone
    .
    The 911 address doesn't display for lines that only have a One Talk mobile client on the line.
  8. Click
    Edit
     (in the '911 Address' section).
  9. Enter the desired 911 address then click
    Submit
    .

Mobile App

  1. Open the One Talk mobile app.
  2. Tap the
    Menu icon
     Menu icon (upper-left).
  3. Tap
    Settings
    .
  4. Tap
    911 Address
    .
  5. Enter or confirm the 911 address then tap
    Update
    .