Accessibility FAQs

Refer to our Accessibility Resource Center for more information.

Yes, the Verizon National Accessibility Customer Service is a dedicated team with trained staff to support our existing consumer wireless customers. They can be reached at 888-262-1999, Monday - Saturday, 8 AM - 7 PM and Sunday, 8 AM - 5 PM ET.

Yes. To assist Verizon customers with visual disabilities, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:

• Braille
• Large print format
• Audio CD
• MP3

If you are interested in receiving bills and/or brochures in one of these formats, please contact National Accessibility Customer Service at 888-262-1999, Monday - Saturday, 8 AM - 7 PM and Sunday, 8 AM - 5 PM ET.

Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment.

When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting.

Also, you can use RTT right on your compatible smartphone, without any additional devices.

For more information, refer to our RTT resource page.

Visit our Auditory Support page to view a list of devices that support RTT.

Steps for using RTT vary by device. View your user guide for instructions.

Your mobile phone must be TTY-compatible to use it on our network with a TTY machine. To find out if a phone is TTY-compatible:

1. Go to our Shop phones and devices page.
2. Select a phone you're interested in.
3. Click Specs.
4. Scroll down to view the features to see if it's TTY compatible.

Yes, we offer several hearing-aid-compatible devices. Learn more about compatible phones, new technologies and HAC ratings by visiting the Hearing-aid compatibility page.

Yes, Verizon wireless does offer Free 411 to customers who qualify for the service. To learn more, please visit our Free 411 resource page (PDF*).

For additional information, call:

Verizon Wireless National Accessibility
Customer Service Center
Monday - Saturday, 8 AM - 7 PM and Sunday, 8 AM - 5 PM ET
888-262-1999

Yes. There are a variety of existing features found on phones today that may assist the customer with his or her communications. To find a list of the types of features to look for on the phones, please go to the Accessible products and services page and select the information that applies to you.